Privacy Policy

Last Updated: January 7, 2025

  1. Introduction

    Sproutly Social Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services. This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

  2. Information We Collect

    We may collect various types of information from or about you, including but not limited to:

    • Personal information (e.g., name, email address, phone number).

    • Payment information (e.g., credit card details, billing address).

    • Technical information (e.g., IP address, browser type, operating system).

    • Usage information (e.g., pages visited, time spent on site, click-throughs).

    • Cookies and tracking information (e.g., tracking technologies such as cookies and pixels).

    • Any other information you provide to us directly or indirectly.

  3. How We Use Your Information

    We may use the information we collect for various purposes, including but not limited to:

    • Providing, maintaining, and improving our services.

    • Processing transactions and managing your account.

    • Communicating with you, including sending updates and marketing materials.

    • Analyzing and understanding how you use our services.

    • Ensuring compliance with applicable laws, such as fraud prevention and regulatory requirements.

    • Enforcing our terms and conditions.

  4. Sharing Your Information

    We may share your information with third parties, including but not limited to:

    • Service providers who assist us in operating our website and services.

    • Business partners for joint marketing and promotional activities.

    • Legal authorities if required by law or to protect our rights.

    • Third-party analytics providers (e.g., Google Analytics) to understand usage trends.

    • Other third parties with your consent or as necessary for the purposes outlined above.

    We require that all third-party service providers with whom we share your data adhere to strict data protection obligations consistent with PIPEDA.

  5. Cookies and Tracking

    The Site uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. These include:

    • Essential cookies necessary for the functioning of the Site.

    • Analytics cookies used to monitor and analyze Site usage (e.g., Google Analytics).

    • Marketing cookies to deliver targeted advertising.

    You can manage your cookie preferences through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

  6. Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These include:

    • Technical safeguards such as encryption and secure servers.

    • Administrative and organizational measures to safeguard your information.

    However, no security measures are infallible, and we cannot guarantee the absolute security of your information.

  7. Data Breach Notification

    In the event of a data breach, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) in accordance with legal requirements. Notifications will include the nature of the breach, the information involved, and steps taken to address the issue.

  8. Your Choices

    • You may choose not to provide certain information, but this may limit your ability to use certain features of our website or services.

    • You may opt out of receiving marketing communications by following the instructions in those communications.

    • You may request access to, correction of, or deletion of your personal information by contacting us at Legal@sproutlysocial.com.

  9. Children's Privacy

    Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.

  10. International Data Transfers

    Your information may be transferred to and processed in jurisdictions outside Canada. By using our services, you consent to such transfers and acknowledge that the data protection laws in these jurisdictions may differ from those in Canada.

  11. Do Not Track Signals

    Currently, our Site does not respond to "Do Not Track" signals sent by web browsers. You may manage your privacy preferences through browser settings or other tools.

  12. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Criteria for determining retention periods include:

    • The duration of your relationship with us.

    • Legal and regulatory obligations.

    • The necessity of retaining data for fraud prevention or legal disputes.

    Archived data is retained for up to 6 months for business continuity purposes before being securely deleted.

  13. Automated Decision-Making and Profiling

    We do not use automated decision-making or profiling systems that have a legal or significant impact on users. Any automated systems used for analytics or marketing are designed to improve our services and do not override user rights.

  14. Your Rights

    Under PIPEDA, you have the following rights:

    • The right to access your personal information and request corrections if it is inaccurate.

    • The right to withdraw consent for specific uses of your data.

    • The right to file complaints with the Office of the Privacy Commissioner of Canada (OPC).

  15. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time, with or without notice to you. Significant changes will be communicated via email or notifications on our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

  16. Third-Party Integrations

    We integrate with third-party platforms, such as ManyChat, for messaging and automation. These platforms may collect and process your data according to their respective privacy policies. We encourage you to review their privacy policies to understand how your information is handled.

  17. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    Sproutly Social Inc.
    Email: Legal@sproutlysocial.com