Website Terms of Use
Last updated: July 2 2025
1 · Agreement to Terms
These Website Terms of Use (“Terms”) form a legally binding contract between Sproutly Social Inc. (“Sproutly,” “we,” “our,” or “us”) and you (the individual or entity visiting or using the Site). They govern your access to and use of https://www.sproutlysocial.com and any related media, mobile site, or application (collectively, the “Site”).
By accessing the Site you confirm that (a) you have read and understand these Terms and (b) you accept and agree to be bound by them. If you do not agree, you must immediately stop using the Site.
2 · Changes to These Terms
We may revise these Terms from time to time. Material changes take effect 30 days after we (i) post an updated version and (ii) display a prominent banner and/or email notice to registered users. Continued use of the Site after that notice period constitutes acceptance of the revised Terms.
3 · Eligibility
The Site is intended for users 18 years or older. We do not knowingly collect personal information from children under 13. If you believe we have done so, email privacy@sproutlysocial.com and we will delete it.
4 · Intellectual‑Property Rights
All content on the Site—including text, designs, graphics, photographs, video, audio, software, and the Sproutly trademarks and logos (collectively, “Content”)—is owned by Sproutly or its licensors and protected by Canadian and international IP laws.
Permitted use: View, temporarily download, and print individual pages for personal, non‑commercial use, retaining all proprietary notices and complying with these Terms.
Prohibited use: Reproduce, modify, distribute, publicly display, create derivative works from, or exploit any Content without our prior written permission.
5 · Acceptable‑Use Rules
You agree not to:
Access the Site using bots, scrapers, or other automated means without our written consent (standard search‑engine indexing excepted).
Circumvent security or interfere with the Site’s operation.
Upload or transmit viruses, spyware, or other malicious code.
Use the Site to harass, defame, or harm any person.
Systematically harvest data to create or populate another database or service.
6 · User Submissions & Portfolio Licence
If you submit feedback, comments, testimonials, or other materials to the Site (“Submissions”):
You grant Sproutly a perpetual, worldwide, royalty‑free licence to use, reproduce, and display those Submissions for our own portfolio, marketing, award, or educational purposes, unless you withdraw permission in writing for brand‑safety reasons.
You represent that you own or have the right to license the Submission and that it does not infringe third‑party rights.
Moral‑rights waiver: To the extent permitted by the Copyright Act, you agree—on our written request—to provide an express waiver of any moral rights you hold in the Submission.
7 · Privacy, Cookies & Electronic Communications
Our Privacy Policy (incorporated into these Terms) explains how we collect, use, and safeguard your data.
The Site uses cookies and similar technologies. By using the Site you consent to their use as described in the Privacy Policy; visitors in the EEA/UK receive a banner allowing them to opt‑in to non‑essential cookies.
CASL consent: By providing your email address you consent to receive electronic messages from Sproutly. You may withdraw consent at any time via the unsubscribe link in our emails.
8 · Third‑Party Links & Tools
The Site may link to or integrate third‑party websites, software, or services. We do not control and are not responsible for third‑party content, policies, or practices. Your use of third‑party sites is at your own risk.
9 · Service‑Specific Terms
Sproutly provides social‑media management, content creation, and consulting services. All paid engagements are governed by a separate, mutually signed Service Agreement. If any conflict arises between that agreement and these Terms, the signed Service Agreement prevails.
10 · Accessibility Commitment
Sproutly strives to make its digital content accessible and is working toward compliance with WCAG 2.1 Level AA standards. If you experience difficulty accessing any part of the Site, please email accessibility@sproutlysocial.com.
11 · Force Majeure
Sproutly is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control—including natural disasters, labour disputes, war, cyber‑attacks, prolonged platform outages, or governmental actions.
12 · Disclaimer of Warranties
The Site and all Content are provided “as is” and “as available.” To the fullest extent permitted by law, Sproutly disclaims all warranties—express, implied, statutory, or otherwise—including non‑infringement, merchantability, and fitness for a particular purpose. We do not guarantee that the Site will be error‑free, uninterrupted, or secure.
13 · Limitation of Liability
Except for liability that cannot be excluded by law, Sproutly’s total aggregate liability arising out of or relating to the Site is capped at the greater of CAD $100 or the amount you paid us (if any) in the 12 months before the claim. Sproutly is not liable for indirect, consequential, punitive, or special damages. Nothing in this clause excludes liability for gross negligence, wilful misconduct, or breaches of non‑excludable statutory rights.
Limitation period: Any claim arising out of or relating to the Site must be filed within one (1) year after the cause of action accrues, or it is permanently barred.
14 · Indemnity
You will indemnify and hold Sproutly (and our officers, directors, employees, and agents) harmless from any third‑party claim or loss arising out of your breach of these Terms or your misuse of the Site. This indemnity does not apply to Sproutly’s gross negligence or wilful misconduct.
15 · Site Availability & Modifications
We may modify, suspend, or discontinue any part of the Site at any time without liability. We also reserve the right to remove or refuse to post any content for any reason.
16 · Dispute Resolution & Class‑Action Waiver
Governing law & venue. These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The courts of Edmonton, Alberta have exclusive jurisdiction, subject to the arbitration clause below.
Informal negotiation. You and Sproutly will first attempt in good faith to resolve any dispute within 15 days after written notice.
Mediation (mandatory). If the dispute remains unresolved after the 15‑day negotiation period, the parties shall submit the matter to mediation in Edmonton, Alberta, administered by a mediator mutually agreed upon.
Arbitration / small claims. If mediation fails, all claims exceeding the monetary limit for Alberta small‑claims court shall be settled by confidential, binding arbitration in Edmonton under the ADRIC National Arbitration Rules. Either party may pursue qualifying matters in small‑claims court instead of arbitration. Either party may also seek interim or permanent injunctive relief in a court of competent jurisdiction to prevent misuse of confidential information or intellectual‑property rights.
Class‑action waiver. You may resolve disputes with Sproutly only on an individual basis; you waive any right to participate in a class, collective, or representative action against Sproutly.
Service‑Agreement priority. If you are (or later become) a paying client, the dispute‑resolution clause in your signed Service Agreement supersedes this Section for any dispute arising from paid services.
17 · Miscellaneous
ClauseSummaryEntire agreementThese Terms (plus incorporated policies) are the entire agreement regarding your Site use.SeverabilityIf any part is unenforceable, the rest remains in effect and will be interpreted to fulfil its intent.No waiverOur failure to enforce any right is not a waiver of future enforcement.AssignmentWe may assign our rights and obligations without notice; you may not assign yours without our written consent.HeadingsHeadings are for convenience only and do not affect interpretation.
18 · Contact Information
Sproutly Social Inc.
10060 Jasper Avenue, Tower 1, Suite 2020, Edmonton, Alberta T5J 3R8, Canada
legal@sproutlysocial.com
Questions about these Terms? Please contact us at the address above.